Legal

Refund & Cancellation Policy

Last updated: 2026-07-16

REPLACE BEFORE PUBLISHING: Commercial terms must be approved internally before this policy goes live.

Assessment and counselling cancellation

Cancellations before report generation begins are eligible per the following rule: [REFUND RULE].

Rescheduling notice

Counselling sessions may be rescheduled with at least [NUMBER] hours' notice.

Duplicate and failed payments

Duplicate payments are refunded to the source. Failed payments are not charged.

Service not delivered

If a paid service is not delivered due to a fault attributable to YUVIKAS, we will re-deliver or refund the applicable fee.

Report-generation commencement

Once report generation has commenced, the digital report is non-refundable after delivery.

Technical errors

Reported technical errors are reviewed on a case-by-case basis.

Processing time

Approved refunds are processed within [NUMBER] business days to the original payment method.

Institutional and partnership contracts

Institutional and partnership commercial terms are handled under the applicable contract.

Refund contact

Email billing@[OFFICIAL DOMAIN] for refund questions.

REPLACE BEFORE PUBLISHING: This document is provided as a general operational policy and should be reviewed by qualified Indian legal counsel before publication.